Verify customer identities
in seconds
Check government-issued IDs against authoritative sources, confirm the person with FaceMatch and liveness, and get a clear Identity Opinion your team can act on.
40%
Avg. onboarding time reduction
<1s
Avg. response time
200+
ID data sources
75%
Reduction in false positives
No app download required. Customers verify in their browser.
At a glance
Enterprise identity verification
MemberCheck verifies customer identities using government-issued documents and trusted authoritative sources, all in one platform.
60+
countries at launch, expanding to 120+
60+ countries
Verify identities across 60+ countries, with coverage that grows with your business.
Passport
Driver's licence
National ID
Trusted documents
Authenticate passports, driver's licences and other government-issued documents.
- Australian ID Check
- Global ID Check
- Biometric FaceMatch
Smart routing
Each check is routed automatically to the most appropriate source.
Identity Opinions
Confidence-based Identity Opinions, not raw match data, for faster onboarding decisions.
KYC and AML/CTF
Meet KYC and AML/CTF obligations while reducing identity fraud.
What is identity verification?
IDV confirms a customer is who they claim to be, using government-issued documents verified against authoritative sources.
Identity Opinions help meet regulatory requirements and give clear onboarding outcomes.
How it works
How does MemberCheck's IDV solution work?
Six steps from choosing a delivery method to a clear Identity Opinion, returned within seconds.
- In-platform
- SMS
- URL
Choose a delivery method
Initiate verification directly in-platform through an embedded iframe, send the customer a link by SMS or email, or generate a verification URL to embed in your own system. No app download, verification is completed in the customer's browser.
Customer enters their details
The customer enters their personal information and uploads photos of their government-issued ID documents on any device, desktop or mobile.
- FaceMatchMatch
- LivenessLive
FaceMatch, if requested
If you request a FaceMatch, the customer takes a live selfie. Advanced liveness detection confirms a real person is present, blocking photos, deepfakes and spoofing attempts.
- Australian ID Check
- Global ID Check
- Biometric FaceMatch
Verification against authoritative sources
The request is routed to the most appropriate source based on the document origin. Name, date of birth and document details are verified against government and official records.
- Device Spoofing
- Deepfakes and Cheapfakes
- Face Liveness
- Document Liveness
Fraud checks run in real time
Where FaceMatch is requested, OCR, facial recognition, liveness and document authenticity checks are performed simultaneously by the biometric verification engine.
- Verified
- Not Verified
- Review Required
- Pending
- Incomplete
- Not Requested
You receive an Identity Opinion
Within seconds you receive a clear outcome, colour-coded for quick scanning and stored for audit and reporting purposes.
Delivery options
Verify your way
Choose how your customers complete identity verification, whatever fits your onboarding workflow best. No app download required, customers verify entirely in their browser.
Embedded verification
Run verification directly inside MemberCheck through an embedded iframe. Ideal for agent-assisted or supervised onboarding, with results appearing immediately within your workflow.
SMS link
Send a verification link directly to the customer's mobile. They complete the process in their browser, fast and simple with no downloads required.
Email link
Deliver a verification link by email with full context. Customers complete verification at their convenience, on any device.
Generated verification URL
Generate a reusable verification URL to embed in your own system, portal or customer-facing integration. Full flexibility for technical teams.
Mobile-first, by design
Customers are guided to complete document capture and selfie on their mobile device for higher-quality captures and better verification success rates. A built-in QR-code handoff lets a session started on desktop continue seamlessly on a phone.
Trusted sources
One platform, three trusted sources
MemberCheck routes every verification to the right specialist source automatically, based on your customer's location and the type of check requested.
Customer
MemberCheck routing
Australian ID Check
Global ID Check
Biometric FaceMatch
Identity Opinion
Australian ID Check
Verifies Australian passports, driver licences and Medicare Cards against official Australian government sources.
Coverage: Australia
Global ID Check
Document verification against government and official sources across 60+ countries at launch, expanding to 120+ countries in total. Coverage grows automatically as the global source expands.
Coverage: Global
Biometric FaceMatch
Selfie-based facial verification matched against the customer's government-issued document, with liveness detection to block spoofing, deepfakes and photo fraud.
Coverage: Global
Australian and New Zealand clients, your choice
AU/NZ clients can choose between the Australian government source or the global source for Australian document verification, depending on their onboarding preferences. No separate participation agreement is required. Clients outside AU/NZ are automatically routed to the global source.
Fraud prevention
Goodbye, fraudsters
Powered by MemberCheck's biometric verification engine, FaceMatch detects and blocks a full range of fraud attempts in real time.
Checks run simultaneously, in real time.
Face Liveness
Confirms a real person is present, not a photo or video.
Deepfakes and Cheapfakes
Detects sophisticated manipulation of digital media.
Document Liveness
Identifies whether the ID supplied is physical, digital or video.
Device Spoofing
Detects devices, browsers or locations manipulated to bypass verification.
Original
Copy
Document Printed
Detects printed copies, cutouts and other non-original documents.
Portrait Photo Overlay
Detects physical overlays on a document's portrait photo.
Duplicate Portrait Photos
Detects the same portrait on multiple IDs with mismatched details.
Global reach
ID verification coverage
Verify your customers' identities across our supported regions. Coverage automatically expands as we add new regions, with no platform updates or workflow changes on your end.
60+ countries at launch, expanding to 120+
Asia Pacific
7
Australia
New Zealand
China
Hong Kong
India
Japan
SingaporeEurope & UK
14
Austria
Denmark
Finland
France
Germany
Italy
Netherlands
Norway
Poland
Spain
Sweden
Switzerland
Turkey
United KingdomAmericas
4
Brazil
Canada
Mexico
United StatesMiddle East & Africa
6
United Arab Emirates
Ghana
Kenya
Nigeria
Sierra Leone
South Africa+ more
Coverage is constantly expanding. More regions are being added to our global network soon.
Why MemberCheck
Why partner with MemberCheck?
Wider coverage, stronger fraud defences and clearer results, all in one platform.
Wider global coverage
Verify customer identities across 60+ countries at launch, expanding to 120+ countries, and onboard customers in more markets with confidence.
Biometric FaceMatch with liveness
Match a live selfie against government-issued identity documents using advanced facial recognition and liveness detection to help prevent impersonation, spoofing and identity fraud.
All-in-one compliance workflow
Combine identity verification with PEP, sanctions and adverse media screening in a single workflow, and build a more complete customer risk profile without switching systems.
Actionable verification results
Complex identity verification data becomes clear, easy-to-action outcomes that help compliance teams make faster and more consistent onboarding decisions.
Automated process
Integrate identity verification into your existing onboarding processes with flexible APIs, so customer verification completes automatically with minimal manual intervention.
Real-time verification
Verify customer identities in real time against trusted government and commercial data sources, for faster onboarding while helping reduce fraud and compliance risk.
What you get
- ISO27001 secure data storage
- Transparent pricing models
- High IDV success rates (95%)
- Real-time Identity Opinion results
- Downloadable audit reports
- Intuitive results interface
- IDV and PEP/Sanctions in one scan
- 60+ countries at launch, 120+ total
- Confidence-based outcomes
- Billing broken down by provider and country
Industries
Industries we support
MemberCheck's Identity Verification solution helps organisations verify customer identities, reduce fraud and meet KYC and AML/CTF obligations across a broad range of regulated and digital-first industries.
- Banking & Financial Services
- FinTech & Digital Payments
- Lending & BNPL
- Insurance
- Superannuation & Wealth Management
- Cryptocurrency & Digital Assets
- Gaming & Wagering
- Real Estate & Property
- Legal & Professional Services
- Accounting & Tax
- Telecommunications & Utilities
- Healthcare
- Government & Public Sector
- Education
- Recruitment & Employment
- Ecommerce & Online Marketplaces
As identity verification continues to evolve, MemberCheck's flexible platform adapts to changing regulations, emerging technologies and new industries, helping organisations stay compliant and scale with confidence.
Related solutions
Verify identities across the risk spectrum
ID Verification pairs with these MemberCheck solutions to complete your Know Your Customer programme.
MemberCheck
Business Screening
Verify business entities and ultimate beneficial owners with structured KYB checks powered by global registry data.
Learn moreMemberCheck
PEP & Sanctions Screening
Screen customers and entities against global PEP lists, sanctions watchlists and regulatory databases in real time.
Learn moreMemberCheck
AML/CTF Compliance
Meet AML and counter-terrorism financing obligations across multiple jurisdictions with a single, policy-aligned compliance platform.
Learn moreFAQ
Frequently asked questions
Everything you need to know about MemberCheck Identity Verification.
How does MemberCheck's Identity Verification process work?
MemberCheck verifies a customer's identity by validating government-issued identity documents against trusted authoritative data sources. Requests are routed automatically to the most appropriate source based on the customer's location and the type of check required, and you receive a confidence-based Identity Opinion to support onboarding decisions.
How long does an identity verification check take?
Most identity verification checks are completed in seconds, allowing you to make onboarding decisions quickly. Response times may vary depending on the country, document type and source used.
What happens if a customer's identity cannot be verified?
If a verification cannot be completed or returns a low-confidence result, MemberCheck provides an Identity Opinion that helps your team determine whether additional information or manual review is required before proceeding with onboarding.
Which identity documents can be verified?
MemberCheck supports a wide range of government-issued identity documents, including passports, driver's licences and national identity cards, depending on the country and the source used.
How does MemberCheck decide which verification source to use?
Each verification request is automatically routed to the most suitable source based on the customer's location and the verification requirements. This intelligent routing helps maximise verification coverage while simplifying integration through a single platform.
Can MemberCheck support international customer verification?
Yes. MemberCheck lets you verify customer identities across 60+ countries through a single integration, combining our databases to support global customer onboarding while meeting local identity verification requirements.
Start verifying with confidence
See how MemberCheck Identity Verification fits your onboarding workflow.